Shipping policy

Shipping & Delivery

Shipping Partners:
We work with third-party courier services to deliver your orders.

Delivery Timeframes:
Estimated delivery time for stock items  is 1–4 days (excluding Fridays), though delays may occur due to factors outside our control (e.g. courier operations, weather, customs, or high-demand periods).

Estimated delivery time for custom orders is up to 5 weeks.

Responsibility & Support:
While the courier is responsible for the physical delivery, we remain committed to assisting you in resolving any issues such as delays, lost shipments, or delivery complications.

Address Accuracy:
Customers are responsible for providing complete and accurate shipping information. Our courier partner will typically attempt delivery up to 3 times.

Unclaimed or Returned Packages:
If an order is returned to us due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

The customer will be responsible for:

  • The original shipping fee

  • Any return fees charged by the courier

  • The cost of re-shipping (if requested)

Cash on Delivery (COD):
Orders placed via COD are considered confirmed commitments. Repeated refusal of COD orders may result in future order restrictions.